Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Glosséa Beauty. The terms “we”, “us” and “our” refer to Glosséa Beauty.
Glosséa Beauty operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, including placing an order through our website, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you. If you allow a minor to use the Services through a device or account that you own or manage, you are responsible for their use of the Services.
To use certain features of the Services or purchase products, you may be asked to provide information such as your name, email address, phone number, billing information, payment information, and shipping address.
You represent and warrant that the information you provide is accurate, current and complete and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately, including their appearance, packaging, ingredients, features and other characteristics.
However, colors and product appearance may vary depending on your device, screen settings, lighting conditions, product batches, or packaging updates.
Product information is provided for general informational purposes and should not be interpreted as medical advice. Individual skincare results may vary depending on factors including skin type, routine and usage.
All product descriptions, availability, packaging, pricing and specifications may be changed at any time without prior notice.
We reserve the right to discontinue products or limit quantities available to any person, geographic region or jurisdiction.
SECTION 3 — ORDERS
When you place an order through Glosséa Beauty, you are making an offer to purchase the products included in your order.
We reserve the right to accept, decline, cancel or limit an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product availability, duplicate orders, inaccurate customer information, or other circumstances that may prevent us from fulfilling the order.
We may contact you using the email address or phone number provided with your order if confirmation or additional information is required.
Please review your order carefully before submitting it. Once an order has been confirmed or prepared for delivery, we may not be able to accommodate cancellation or modification requests.
Returns, refunds and exchanges are governed by our Refund Policy, available through the Refund Policy page on our website.
Products purchased through our retail website are intended for personal or household use unless otherwise agreed with Glosséa Beauty.
SECTION 4 — PRICES, PAYMENT AND BILLING
All prices displayed on our website are shown in the currency indicated at checkout.
Prices, discounts, promotional offers and product availability may change without prior notice.
The applicable product price is the price displayed at the time your order is placed, subject to correction in the case of an obvious pricing or technical error.
We may occasionally offer discounts, bundles, promotional pricing, free delivery or other special offers. Such promotions may be subject to additional terms, availability periods or eligibility requirements.
You agree to provide accurate and complete purchase, billing, shipping and contact information.
Where online payment is available, you represent that you are authorized to use the payment method provided.
Where Cash on Delivery (COD) is available, payment must be made according to the delivery terms communicated during checkout or order confirmation.
SECTION 5 — SHIPPING AND DELIVERY
Glosséa Beauty currently offers free delivery on eligible orders within Lebanon as part of a promotional offer.
This free delivery offer may be modified, suspended or discontinued in the future. Any applicable delivery charge will be clearly displayed or communicated before an order is completed.
Delivery times provided by Glosséa Beauty are estimates and may vary depending on the customer's location, order volume, courier operations, public holidays, weather, or circumstances outside our reasonable control.
We will make reasonable efforts to deliver orders within the estimated timeframe but cannot guarantee an exact delivery date or time.
Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.
If an order cannot be delivered because of incorrect customer information, repeated inability to contact the customer, or refusal to receive a confirmed order, additional delivery arrangements or charges may apply where appropriate.
For additional information, please refer to our Shipping Policy.
SECTION 6 — INTELLECTUAL PROPERTY
The Glosséa Beauty website and its content, including our brand name, logos, product names, product photography, graphics, text, videos, designs, packaging artwork and other original materials, are owned by or licensed to Glosséa Beauty and are protected by applicable intellectual property laws.
The Services are provided for personal and non-commercial use.
You may not reproduce, distribute, modify, republish, commercially exploit, copy or use our protected materials without our prior written permission, except where permitted by applicable law.
The names, logos, designs and trademarks belonging to Shopify or other third parties remain the property of their respective owners.
SECTION 7 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Certain features of our website may rely on services, applications or tools provided by third parties.
These services may include payment providers, delivery services, analytics providers, marketing platforms, customer support tools and other technologies necessary to operate our store.
Third-party services may be governed by their own terms and privacy policies.
To the extent permitted by applicable law, Glosséa Beauty is not responsible for the independent operation of third-party services outside our reasonable control.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to websites, platforms or resources operated by third parties.
We do not control and are not responsible for the content, accuracy, availability, privacy practices or services provided by third-party websites.
If you choose to access a third-party website, you do so subject to that third party's terms and policies.
Questions or complaints regarding third-party products or services should generally be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Glosséa Beauty's online store is powered by Shopify, which provides technology that enables us to operate and provide our online Services.
However, purchases made from our store are transactions directly between you and Glosséa Beauty.
Shopify is not the seller of Glosséa Beauty products and is not responsible for the products purchased from Glosséa Beauty or for the fulfillment of your order, except to the extent required by applicable law or Shopify's own obligations.
SECTION 10 — PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy, available through the Privacy Policy page on our website.
Because our online store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers that help us operate our website, fulfill orders, process payments, provide analytics or deliver customer services.
Some service providers may process information in countries other than the country in which you reside.
Please review our Privacy Policy for further information about how personal information is collected, used and shared.
SECTION 11 — FEEDBACK AND REVIEWS
If you voluntarily submit reviews, feedback, photographs, videos, suggestions or other content to Glosséa Beauty, you represent that you have the necessary rights to provide that content.
Subject to applicable law, you grant Glosséa Beauty permission to use, reproduce, display and share such content for purposes including operating, improving and promoting our products and Services.
If content was provided in exchange for compensation, a gift, discount or other incentive, any disclosure required by applicable law should be made.
We reserve the right to moderate or remove content that is unlawful, misleading, abusive, infringing, fraudulent or otherwise inappropriate.
You may not submit false reviews, impersonate another person, or intentionally misrepresent your experience with our products.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery information or other content.
We reserve the right to correct errors, update information or cancel an affected order where necessary.
If an error materially affects an order you have already placed, we will make reasonable efforts to contact you.
SECTION 13 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to:
• violate applicable laws or regulations;
• infringe the intellectual property or other rights of Glosséa Beauty or any third party;
• transmit malicious software or harmful code;
• engage in fraud, impersonation or deceptive activity;
• interfere with the security or operation of our website;
• scrape, harvest or collect information in an unauthorized manner;
• send spam or unauthorized commercial communications;
• abuse, threaten, harass or harm another person; or
• use the Services in any manner that could damage Glosséa Beauty, Shopify, our customers, service providers or other users.
We reserve the right to restrict or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 14 — TERMINATION
We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been violated or where continued access could create security, legal or operational risks.
Any provisions of these Terms that by their nature should survive termination will remain effective following termination.
SECTION 15 — DISCLAIMER
We make reasonable efforts to provide accurate information and quality products.
However, except where expressly stated by Glosséa Beauty or required by applicable law, the Services are provided on an “as available” basis.
Skincare and cosmetic products may produce different results for different individuals. Product descriptions, benefits and other information provided through our website are not guarantees of a specific individual result.
Nothing on our website is intended to diagnose, treat, cure or prevent a medical condition. Customers with specific medical or dermatological concerns should consult an appropriately qualified healthcare professional.
Nothing in these Terms excludes warranties, rights or remedies that cannot legally be excluded under applicable consumer protection law.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Glosséa Beauty and its officers, employees, contractors, affiliates and service providers will not be liable for indirect, incidental, special or consequential losses arising from the use of the Services or products purchased through the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your statutory consumer rights, where applicable, remain unaffected.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Glosséa Beauty and its affiliates, officers, employees, agents and service providers from third-party claims arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person's rights.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 19 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms, together with the policies and other terms expressly incorporated into them, constitute the agreement governing your use of the Services, subject to any rights that cannot be excluded under applicable law.
SECTION 20 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such consent is legally required.
Glosséa Beauty may assign or transfer its rights and obligations in connection with a restructuring, sale, transfer of the business, or as otherwise permitted by applicable law.
SECTION 21 — GOVERNING LAW
These Terms of Service and your use of the Services are governed by the applicable laws of the Republic of Lebanon, without prejudice to any mandatory consumer protection rights that may apply to you.
Any dispute arising from these Terms or the Services will be subject to the jurisdiction of the competent courts of Lebanon, except where applicable law provides otherwise.
SECTION 22 — HEADINGS
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 23 — CHANGES TO THESE TERMS
The most current version of these Terms of Service will be available on this page.
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements or policies.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 24 — CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Glosséa Beauty
Beirut, Lebanon
Email: info@glosseabeauty.com
Phone: +961 33 66 472
For customer service, order inquiries, returns or other assistance, please contact us using the contact information provided above.